Frequently asked questions
Who is SurgiMac?
SurgiMac is an environmentally responsible manufacturer and distributor of top quality medical and dental products. Refer to About SurgiMac for additional details.
Who can purchase from SurgiMac?
Only licensed healthcare professionals with an established business account with SurgiMac within the United States or its territories can purchase restricted products. All end users within the USA can purchase unrestricted items.
How do I create an account with SurgiMac?
To create a SurgiMac account, go to the account registration page, where you will add your name, email, industry information, phone number, and password. Select “Create Account” when all of the boxes are filled out.
Can SurgiMac see my credit card information?
Not even if we wanted to! All payments are processed by Shopify, one of the best and most secure payment processors in the marketplace today.
I am unable to locate a product from one of your partners. Can you order it for me?
In most cases, we can special order that product for you. Contact us via info@SurgiMac.com or chat with us online to find out more
What is your return policy?
If you would like to return a product, refer to our return policy page for more information pertaining to accepted items and the proceeding steps.
Does SurgiMac carry any products that aren’t listed on the website?
At SurgiMac, we have access to over 2.5 million medical product SKUs! If there is a product you’re interested in, but cannot find it online, please reach out to our sales team via chat (bottom right of website).
What do I do when I have questions?
Email us at info@surgimac.com. You can also live chat with us during business hours by clicking on the chat box on the bottom right of the website. At the bottom of each product page is also button you can click to send us an email about that product. We’ll get back to you as soon as we have an answer!