Order processing time: 1-2 business days for order to process and shipped.
Delivery carriers: UPS, FedEx and USPS. Tracking details will be provided to the customer via email.
SurgiMac brand Products returns - If you are unsatisfied with your SurgiMac order, we offer a no risk return policy. Within 30 days of receipt, you may return your new and unused product in its resalable condition for a full refund minus the cost of the shipping label. A restocking fee may apply. For customized items, a refund may be issued if there was an error on our end. Unfortunately, all sales of infection control products are final and not eligible for a refund.
Other brands - Brands other than SurgiMac, we will provide credit after we receive credit from the manufacturer. Our representative will serve as your advocate to resolve any issues quickly and fairly. If the manufacturer agrees that the product needs to be returned or replaced, we will provide the necessary installation services at no extra cost. Any manufacturer’s restocking fee will be your responsibility. Instructions: Inspect your order as soon as it arrives. To arrange a return, have your order number ready and reach out to us via live chat or email (firstname.lastname@example.org). We'll get back to you within one business day with the next steps for obtaining a return authorization.