Refund policy

SurgiMac Return & Refund Policy

Overview

At SurgiMac, we want you to be completely satisfied with your purchase. This Return &
Refund Policy explains:

• How to return items
• Eligibility requirements
• Refund timelines
• Shipping and handling for returns
• Non-returnable items

This policy applies to all purchases made on SurgiMac.com.

Return Eligibility

To be eligible for a return:

• Items must be in the same condition as received, unworn, unused, with original tags,
  and in original packaging.
• A receipt or proof of purchase is required.
• Returns must be initiated within 30 days of shipment for most supplies.

Exceptions

• Infection control products, custom orders (special or personalized items), personal care goods, hazardous materials, flammable liquids, and gases cannot be returned.
• Sale items and gift cards are non-returnable.

Prescription (RX) products cannot be returned due to regulatory restrictions.

How to Initiate a Return

1. Contact us at info@Surgimac.com to request a return.
2. You will receive instructions on how and where to send your package.
3. Items sent without prior authorization will not be accepted.

Address for returns (U.S.):
SurgiMac LLC
10 Kees Place, Suite C
Merrick, New York, 11566

Shipping & Handling

• Domestic (U.S.)
  For customers in the continental U.S., we may provide a pre-paid shipping label for eligible unused items at our discretion.
• Box the item securely with the invoice, attach the label, and drop it off at the specified
  carrier.

Inspection, Refunds, & Exchanges

Once received, returns will be inspected for eligibility.

• If approved, a refund will be issued to your original payment method within 10
  business days.
• Refund processing by banks or credit card companies may take an additional 3–5 business days.
• If your return is not approved, we will contact you with reasons.
  Exchanges

To exchange an item, first return the original item, then place a new order separately for
the replacement item.

Damages & Issues

• Inspect your order upon receipt.
• If the item is defective, damaged, or incorrect, contact us immediately at info@Surgimac.com for resolution.

Shelf Life & Special Conditions

• Supplies with expiration dates must have at least 1 year remaining for return eligibility
  if unopened.

Contact Information

If you have any questions about this Return & Refund Policy or need assistance with a
return, please contact us at:

Email: info@Surgimac.com
Phone: +1 646-368-8356
Address: SurgiMac LLC, 10 Kees Place, Suite C, Merrick, New York, 11566
9 Legal Disclaimer

SurgiMac reserves the right to update this Return & Refund Policy at any time. Changes
will be effective immediately upon posting to SurgiMac.com. By making a purchase, you
agree to comply with the terms of this policy as they may be updated.
Thank you for choosing SurgiMac. We are committed to ensuring your satisfaction and
providing high-quality medical and dental products.